Evaluation of the Process of Attention using the Simulation of Processes

Robles Ramírez Diana P.; Vanessa Zamudio Hidalgo; Muñoz Martiñon Rodolfo,

Title:
Evaluation of the Process of Attention using the Simulation of Processes

Authors:
Muñoz Martiñon Rodolfo, | Robles Ramírez Diana P. | Vanessa Zamudio Hidalgo
DOI:
https://doi.org/10.31142/ijtsrd2231

Cite This Article :

Muñoz Martiñon Rodolfo, | Robles Ramírez Diana P. | Vanessa Zamudio Hidalgo "Evaluation of the Process of Attention using the Simulation of Processes" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5, August 2017, pp.75-78, URL: https://www.ijtsrd.com/papers/ijtsrd2231.pdf

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Abstract :
The present work aims to perform an evaluation of the customer service process in the service area, for which a study using a reliability of 90% with the process simulation technique was carried out. A descriptive - analytical methodology was developed with a sample of 68 time points for each area of the care process. The results obtained helped to measure the productivity of the service process, resulting in a productivity of 89.31%.

Keywords :
process of attention, productivity and simulation of processes

Publication Details:

Unique Identification Number : IJTSRD2231

Published In : Volume-1 | Issue-5, August 2017

Page Number(s) : 75-78

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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