Digitalization is the process of employing digital technologies and information to transform work, enhance customer experience, ensure employee efficiency, create new solutions, and revamp the business operations. It is the most significant technological trend that is changing society, business, and everything we do. Digitalization occurs in all lines of life, including the fields of education, healthcare, economy, business, and manufacturing. It is a catalyst which will promote innovation and transform the operation of companies. This paper provides an overview of digitalization, its opportunities and challenges.
digital technologies, digitization, digitalization, digital transformation
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