Adopting Customer Centric Approach towards Customer Relationship Management in Reference to North-Eastern Railways

Pradeep Kumar

Title:
Adopting Customer Centric Approach towards Customer Relationship Management in Reference to North-Eastern Railways

Authors:
Pradeep Kumar

Cite This Article :

Pradeep Kumar "Adopting Customer Centric Approach towards Customer Relationship Management in Reference to North-Eastern Railways" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4, June 2021, pp.1727-1729, URL: https://www.ijtsrd.com/papers/ijtsrd43740.pdf

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Abstract :
As the Indian economy focuses on future growth models, its railway system has been an integral part of this, undergoing a phased transformation since January 2018. The railways are set to progress towards a modern, efficient, and digitized network with a focus on improving insights, efficiencies, and capabilities. By 2030, the Indian government plans to spend US$70 billion to upgrade its railway network into an electric and digitized platform. It is also opening the state-owned conglomerate to private companies for operating passenger trains, manufacturing coaches and locomotives, and redeveloping railway stations. While funds have been allocated to revamp various railways projects, the Indian Railways continues to face three big challenges under investment for the creation of infrastructure, people management, and the need for technology upgrade.

Keywords :
transformation, capabilities, conglomerate, redeveloping & underinvestment etc

Publication Details:

Unique Identification Number : IJTSRD43740

Published In : Volume-5 | Issue-4, June 2021

Page Number(s) : 1727-1729

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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