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Effect of Human Resource Management Practices on Employees’ Commitment in Telecommunication Industry, a Case of Rwanda Telecommunication

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Effect of Human Resource Management Practices on Employees’ Commitment in Telecommunication Industry, a Case of Rwanda Telecommunication


Faustin Munyaneza | Dr. Ricardo Saavedra



Faustin Munyaneza | Dr. Ricardo Saavedra "Effect of Human Resource Management Practices on Employees’ Commitment in Telecommunication Industry, a Case of Rwanda Telecommunication" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-3, April 2022, pp.1806-1822, URL: https://www.ijtsrd.com/papers/ijtsrd49845.pdf

This study sought to investigate the effect of Human Resource Management Practices on employees’ commitment in the Tele-communication industry. The specific objective of the study includes to assess the effect of employee resourcing on employees’ commitment in the Tele-Communication Industry, to evaluate the effect training on employees’ commitment in the Tele-Communication Industry, to assess the effect of rewarding on employees’ commitment in the Tele-Communication Industry and to determine how career management affects employees’ commitment in the Tele-Communication Industry. The study used the intellectual capital theory, human relations theory, resource-based theory and the learning organizational theory to support the study. This study adopted a mixed research design. The study targeted 4 tele-communication institutions in Rwanda namely MTN Rwanda, Airtel Rwanda, VOH Radio, Trans-Africa telecommunications. The total target population was 274 respondents and focused on a sample size of 103 respondents. The study used stratified random sampling technique as the sampling technique. The researcher collected primary data using structured and unstructured questionnaires. Data was analyzed using inferential statistics and processed using Statistical Package for Social Sciences (SPSS) Version 22, multiple regression analysis was used to establish the relations between the independent and dependent variables. ANOVA was used to test the hypothesis and was based on the alpha level or the significance level. Research findings were presented in form of frequency distribution graphs, pie charts and tables. The study found that HRM practices of employee resourcing, training and development, rewarding and career management had a positive and significant effect on employees’ commitment. The study findings revealed that employee resourcing strategy helps organizations to get the most suitable workforce with appropriate qualities, knowledge and capabilities. Training was also found to increase the motivation levels of employees through instilling knowledge, skills and abilities. Findings led to the conclusion that human resource management practices had a positive effect on employees’ commitment in the telecommunication industry in Rwanda. The study recommends that employee resourcing, training and development, rewarding and career management should be considered and implemented by telecommunication companies in order to enhance employees’ commitment. This will enhance employees’ commitment and in turn improves the performance of the organization.

Human Resource Management, Human Resources, HR Management Practices, Career Management, Career Development or Career Development Planning, Employee Commitment, Employee Resourcing, Rewarding, Telecommunication, Telecommunication Network, Training


IJTSRD49845
Volume-6 | Issue-3, April 2022
1806-1822
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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