The demand for quality products in the market has increased drastically in the past several decades. Thus, to survive in the competitive world it has become very important for every organization to have a well-structured and planned management system. The system encompasses all aspects, it not only works outside the organization but also strengthens the core and delivers a top-quality product to the end-user. In order to deliver the top-notch product total quality management has merged out of the quality management system and has enhanced the efficiency of the organization to produce a quality product to many folds. Quality management system along with the total quality management leads the organization to reach the zenith of zero percent defect and hundred percent customer satisfaction. This review article helps you to understand the intertwined concept of the quality management system and total quality system within the organization. They both share the same vision of customer satisfaction by producing the top quality product yet work on different levels to achieve it by using different techniques.
Quality Management System, Total Quality System, PADA cycle, Quality control, Quality culture
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