Impact of In-room Facilities on Repeat Business in Hotels in certain cities of Maharashtra (with reference to 3, 4, 5, and 5 star deluxe hotels in Mumbai, Pune, Nagpur)

Dr. Shefali Joshi; Dr. Rasika R. Gumaste

Title:
Impact of In-room Facilities on Repeat Business in Hotels in certain cities of Maharashtra (with reference to 3, 4, 5, and 5 star deluxe hotels in Mumbai, Pune, Nagpur)

Authors:
Dr. Rasika R. Gumaste | Dr. Shefali Joshi
DOI:
https://doi.org/10.31142/ijtsrd14121

Cite This Article :

Dr. Rasika R. Gumaste | Dr. Shefali Joshi "Impact of In-room Facilities on Repeat Business in Hotels in certain cities of Maharashtra (with reference to 3, 4, 5, and 5 star deluxe hotels in Mumbai, Pune, Nagpur)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-4, June 2018, pp.877-884, URL: https://www.ijtsrd.com/papers/ijtsrd14121.pdf

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Abstract :
The hotel business is highly competitive, especially as today the supply of rooms exceeds the demand in the market. The guest rooms are the main revenue earning product of the hotel. The hotels provide a range of facilities to suit the tastes and pockets of the customer. The hotels retain their customers by offering different themes, contemporary designs and some offer unique facilities and services. Hotels that can attract, maintain, satisfy and retain customers are more likely to survive in the competitive market and will earn good revenue, higher occupancy percentage and better revenue per available room for the hotels. Cleanliness and hygiene was rated as the most important factor by the Hoteliers as well as the Customers for a guest to return to a hotel.

Keywords :
Customer Satisfaction, Facilities, Amenities, Business Trip

Publication Details:

Unique Identification Number : IJTSRD14121

Published In : Volume-2 | Issue-4, June 2018

Page Number(s) : 877-884

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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