This paper examined the impact of the COVID-19 pandemic on the functionality of organizations in Nigeria. The study is qualitative and adopted a phenomenology design, with primary data collection instrument consisting of interviews and observations. 15 participants were adopted from five organizations each; selected purposively from five notable sectors in the country. Analysis was issued-based and focused on the use of a priori themes such as provided by the research questions of the study. Findings revealed that one of the differentiating impacts of the COVID-19 pandemic on organizations was based on their forms of operation and the level to which their services or functions were digitized or virtual. While some organizations have only been able to operate minimally, others have shifted their focus to their online platforms. This paper concludes by affirming that while most crisis events have adverse effects and damage to the organization, the approach and strategic response of organization is a key factor in determining the level of their loss, and their capacity for resilience and stability in such crisis. The paper further recommends that: (1) organisations should increase the digitalization of their activities and works especially in this period of the Covid-19 pandemic (2) Organizations should focus on building robust and yet flexible operational processes not fixated by location or region given the dynamic nature of the business environment.
Organizational functionality, COVID-19, Pandemic, Banking, Transportation, Agriculture, Hospitality, Education
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