Product is a visible or invisible form which is the result of production activities carried out by a person or company.In producing goods and services, it is necessary to realize that companies must always create good quality products that can provide satisfaction to consumers so that these products become products that are in demand by consumers.Then the quality of service must be maintained by the company to consumers so that consumers feel happy and satisfied with the services provided to consumers.This research was conducted at Cafe Hans which is a cafe that offers food and beverages that have good products and service quality so that consumers are satisfied with Hanc Cafe's policy in offering food and beverages offered to consumers.the results of the study explain that the product quality is very good and and provides satisfaction to customers, then Hans Cafe is committed to providing quality service to consumers who come to Hans Cafe.Product quality and service quality provide a sense of satisfaction to customers by 50%.
Product Quality, Service Quality and Customer Satisfaction
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