Page 674 - Emerging Trends and Innovations in Web-Based Applications and Technologies

International Journal of Trend in Scientific Research and Development (IJTSRD)
Special Issue on Emerging Trends and Innovations in Web-Based Applications and Technologies
Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470

Connecting Households with Reliable Service Providers:
A Study on One-Stop Service Portal

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Karthik Setty , Nutan Urkhunde , Usha Kosalkar ,
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Shubhara Chmalatpure , Prof. Anupam Chaube
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1,2,5 Department of Science and Technology,
4 Department of Computer Science,
1,2,4,5 G H Raisoni College of Engineering and Management, Nagpur, Maharashtra, India
3 Department of Artificial Intelligence, G H Raisoni College of Engineering, Nagpur, Maharashtra, India

ABSTRACT been an informal sector with customers and workers
One-stop service portal contain all digital market places depending on local and community networks to be connected
that offer timely access to a broad range of home facilities. with each other. Over the last few years, digital platforms
The worldwide requirement for these types of facilities is have gained ground in connecting domestic workers with
rising owing to the ease of accessibility and convenience tech-savvy urban dwellers. These platforms promise
which are provided by these facilities. Similarly, this customers the ease and convenience of moving yet another
platform link consumers with service providers and aspect of their lives online, while they promise to give
manage payment and billing transactions, which makes the workers ore flexibility, control over their time and increased
payment process easier for customers. The rising number earnings. On-demand platforms seek to exert control over
and marketing campaigns is a trend that will contribute to most points of the service delivery process, including job
market growth. distributions, client selection, worker pay and performance
evaluation, all the while relegating workers to an
Additionally, the service helps connecting users with a large independent contractor status. The literature on the effects of
number of service providers and their work in just one the design of virtual platforms and processes for digitally
click. Home services are gaining popularity as a result of mediated domestic and personal services work is
their time-saving capabilities that help consumers/ comparatively sparse. This project seeks to investigate
customers/users in accessing the needed services within aspects of platform design that directly affect how workers
the comfort of their homes with the help of only one click, experience their workplace.
further saving both time and money. The global online on-
demand home services market can be segmented into type, Complaints about lack of control of their own time;
services, and geography. In terms of type, the market can be unpredictable algorithms; unrepresentative evaluation
segmented into cellular and non-cellular. In terms of metrics (like rating systems) that unfairly favour customers;
services, the market can segmented into food, retail, media, workplace surveillance tools that harvest data to control
& entertainment, healthcare, carpentry, and home welfare. workers’ behaviour and often actively detract from the work
being done; a lack of channels to resolve workers’ grievances
Therefore, we as a team/group decided that this service is come up over and over again across sectors of digitally
important for our country but mostly these type of services mediated work, including ride sharing, delivery and freelance
are not available at every location so we’ll make this knowledge work. In addition to these, domestic workers on
website for Nagpur city so that we cover every possible digital platforms have to contend with their own unique
location for better services everywhere in Nagpur. By this contexts and challenges. Domestic workers in India largely
user can easily avail the needed with none difficulty and belong to structurally oppressed gender and caste identities
delay.Online Booking is an e- commerce web application that also intersect with socio- economic marginalisation. Low
which allows viewing various services available for levels of education and digital literacy exacerbate the
registered users to book. One-Stop Service Portal permits a information asymmetry between workers and platforms,
customer to submit online orders for Services. This online depriving workers of the tools they need to understand
system presents an online display of all the services it platform operations. Existing social inequalities in the sector
provides. This web based application helps customers to are replicated and exacerbated by tools like filtering and
choose their services and add that services to their cart. rating systems that are easily influenced by pre-existing
Customers provides their complete detail of address and biases and stereotypes.
contact and they get their chosen services in their home.
The expected outcome for this project is that the customer One Stop Service Portal, is a website platform, it has many
can order home day to day life services and trustable features (User Registration, Browsing, Services, Discounts,
professional workers from home. Delivery, Online payment, Find Job, Feedback, Customer

Support, About Us), each of which has its own properties,
KEYWORDS: java, python, html, css, and java script which allows the user to benefit from organising the home in
less time and less cost. The website also includes all the
I. INTRODUCTION adaptation of the community environment, very easily
According to the International Labour Organisation (ILO), integrated with the customs and language of the community,
there are between 20 million and 80 million workers engaged which makes the use of this website free from all problems.
in domestic work in India. Domestic work has traditionally

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