Page 616 - Emerging Trends and Innovations in Web-Based Applications and Technologies

International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
User-Centered Design UX and user-centered A user-centered approach simplifies
Bulearca &
2010 in Airline Booking design for airline booking booking processes, improving both
Bulearca
Systems platforms user experience and satisfaction.
The Role of User Mobile platforms need responsive
Basten et Experience in Mobile UX in mobile platforms for designs and intuitive interfaces to
2020
al. Booking Systems: A airline booking systems improve usability and customer
Study of Airline Apps retention.
Ensuring Payment Security in online payment Secure payment options (e.g., SSL
Chesney et 2017 Security in Online processing for booking encryption) build trust and reduce cart
al.
Systems systems abandonment.
Security and Trust in E- Users trust systems with secure
Commerce Payment security and user
Hossain & payment gateways (e.g., Stripe,
Kahn 2019 Transactions: The Case trust in airline booking PayPal), enhancing UX and increasing
of Airline Booking systems conversion.
Systems
Real-Time Data in
Tufano et Airline Systems: Real-time data integration Real-time flight availability and pricing
2018 updates reduce errors and improve
al. Enhancing the in airline booking systems
user experience.
Passenger Experience
The Impact of Personalization based on user history
Personalized User Personalization in booking
Liu et al. 2018 leads to better engagement and
Experiences on Airline platforms and UX booking completion rates.
Booking Systems
Real-Time Data Real-time updates in seat availability
Integration of real-time data
Jung et al. 2021 Integration in Airline and pricing enhance UX and improve
in airline booking systems
Booking Systems booking efficiency.
Real-Time Data in Dynamic updates in availability and
Tufano et 2018 Airline Systems: Real-time data integration pricing result in fewer errors and
al. Enhancing the for flight bookings greater customer satisfaction.
Passenger Experience
Simplified interfaces that align with
The Design of Everyday UX and system design
Norman, D. 2013 human behavior improve efficiency
Things principles
and UX.

VI. CHALLENGES AND THEIR JUSTIFICATION: ensure that flight details, pricing, and availability are always
Designing and implementing an efficient and user-friendly up to date. This integration would reduce errors and
airline booking system like FlySmart comes with its set of enhance overall efficiency.
challenges. These challenges span across technical,
operational, and user-centered aspects, requiring thoughtful  Managing Scalability for High Traffic Loads
consideration and strategic decision-making. Below are the Challenge: Airline booking systems experience fluctuating
primary challenges in building a system that prioritizes both traffic volumes, especially during peak times (e.g., holidays,
special offers). Handling large volumes of users without
efficiency and user experience (UX), along with
justifications for why overcoming these challenges is compromising performance is a significant challenge.
essential for success. Justification:
 If the system is slow or unresponsive during high traffic
 Real-Time Flight Availability and Pricing Updates periods, it can lead to user frustration, abandoned
Challenge: Ensuring that the system reflects real-time flight bookings, and a drop in revenue.
availability and accurate pricing is a significant challenge.
Airlines often update their schedules, prices, and seat  Scalability is important for the system to handle spikes
availability frequently, and this data must be integrated into in traffic, especially during promotional periods when
the booking system to prevent errors such as booking a flight demand can soar.
that is no longer available.
Solution: Cloud-based solutions like AWS can offer
Justification: scalability, where the resources (e.g., CPU, bandwidth)
 Accurate, real-time information is critical to maintaining automatically adjust based on demand. Ensuring that the
customer trust and ensuring that users don't face backend is scalable and can handle multiple simultaneous
disappointment after booking. If prices or availability requests will help maintain performance during peak hours.
are incorrect, it could lead to frustrated customers and  Providing a Consistent User Experience Across
high abandonment rates.
Devices
 A booking system that doesn't reflect real-time updates Challenge: Users expect to be able to book flights seamlessly
will create inefficiencies, as users may waste time across multiple devices (desktops, smartphones, tablets).
reviewing flights that are no longer available or are Achieving this level of cross-device compatibility while
priced incorrectly. maintaining a smooth, consistent user interface can be
difficult.
Solution: The system should be integrated with the airline’s
backend systems and APIs that provide real-time data to

IJTSRD | Special Issue on Emerging Trends and Innovations in Web-Based Applications and Technologies Page 606