Page 611 - Emerging Trends and Innovations in Web-Based Applications and Technologies

International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
goods around the world rapidly and effectively. One main strategies, and customer service.
part of airline travel is the process of booking air tickets,  Determine how the COVID-19 pandemic affected the air
meaning arranging flights for passengers and dealing with all ticketing reservation and propose adjustments.
logistical and operational issues.
 Research best practices within the industry that would
Booking air tickets is more complicated and difficult these
help make reservations more efficient and effective.
days compared to a few years ago. This is due to the
emergence of booking websites, changed traveling habits,  Make recommendations for optimizing the reservation
and new rules affecting airlines. Therefore, several problems process for improved customer experience and
arise with air ticket bookings involving airlines and other operational performance.
travel companies. For example, overbooking, pricing, and
1.5. Basic Concept of Air Ticket Reservation System:
customer service problems are experienced by airlines and
Air ticketing reservation is a very important part of the
other travel companies.
travel industry. It makes it easy and fast for customers to
The number of people wanting to fly has declined book flights to where they want to go. Before computers
dramatically due to travel rules, safety worries, and other were used for reservations in the 1960s, airline tickets were
reasons. Airlines had to change how they sell plane tickets to sold mostly through travel agents or airline offices. This
fit the new market situation while still ensuring that they process took a lot of time and was not very effective.
adhere to changing safety rules and guidelines. For this Customers had to wait in long lines or make many phone
reason, it is imperative that airlines and other travel service calls to book their flights.
companies have effective ways to book airline tickets that
Computer reservation systems, including Sabre and
are easy for customers and can adjust to changes in the
Amadeus, introduced in the 1970s and 1980s, simplified and
market.
streamlined the process of making reservations for air
1.3. A Clear Statement of the Problem : tickets. They could present the actual real-time availability of
This report focuses on the need to make the booking process the flights along with their pricing, thus facilitating the
more efficient and Effectiveness of the air ticket reservation customer's decision to make bookings at the moment.
process in the airline industry. This includes overbooking,
pricing strategies, and customer service issues.The report Today, air ticketing reservation is typically done online
aims to outline strategies for the improvement of ticket through airline websites or third-party booking sites, such as
reservation process to make it customer-friendly, adaptable, Expedia or Booking.com. Customers can search for flights,
and capable of meeting the changing needs of airlines and compare prices and schedules, and make reservations using
other travel service providers in an increasingly complex a variety of devices, including smartphones, tablets, and
computers.
and demanding industry environment.
The purpose of air ticketing reservations is to provide
1.4. Study Objectives:
Core Objectives of the Study customers with a convenient and efficient way to book
 The core objective of this research is to discuss the air flights and travel to their desired destinations. It allows
ticketing reservation process of the airline sector, airlines to manage their flight inventory and pricing and
identify its problems, and give suggestions on how to provides travel agencies and booking sites with a
improve the efficiency and customer satisfaction levels commission on each booking they make.
as well as responsiveness to changing market situations. Air ticketing reservation has revolutionized the way people
travel, making it easier and more accessible than ever before.
Specific Objectives
It has also created new job opportunities in the travel
 Review the existing process of air ticket reservation and industry, including reservation agents, travel consultants,
analyze its strengths and areas of improvement.
and IT professionals who develop and maintain reservation.
 Identify problems related to overbooking, pricing

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