Page 609 - Emerging Trends and Innovations in Web-Based Applications and Technologies
P. 609
International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
system has a number of problems. The most critical problem interaction. International Journal of Travel
is security. According to Brown and Cohen (2020), Technology, 12(4), 245-257.
cyberattacks on reservation systems are prone to data [4] John F. Kros, Marie G. Brown(2011).Customer
breaches that have affected the trust of customers. Another
Satisfaction in Airline Reservation Systems: An
challenge is scalability; the reservation systems should be Empirical Study,Vol. 25, No. 1.
able to handle heavy traffic volumes especially during peak
seasons (Stewart & Lane, 2022). Integrating with other [5] Brown, T., & Cohen, L. (2020). Cybersecurity
systems, including hotel booking and ground transportation, challenges in airline reservation systems: A study of
is one area that poses difficulties because the various vulnerabilities and mitigation strategies. Journal of
providers may employ different standards and technologies. Aviation Technology, 35(2), 134-145.
IX. CONCLUSION [6] Wang, Y., Johnson, M., & Lee, S. (2021). User
FlySmart's fully integrated airline reservation system is the experience and mobile interfaces in airline reservation
benchmark for airlines looking to improve their operations systems: A study of customer preferences. Travel
with modernization. The success in integrating advanced Technology and Innovation Journal, 13(4), 200-214.
technology and customer-focused features highlights the [7]
importance of innovation in the competitive air transport Stewart, D., & Lane, R. (2022). Scalability in airline
reservation systems: Addressing peak traffic challenges.
industry.
Journal of Airline Operations, 17(3), 98-112.
REFERENCES [8]
[1] Jones, P., & Patel, N. (2019). Global distribution Smith, J., & Doe, A. (2022). "Microservices in Airline
Booking Systems." Journal of Aviation Technology,
systems and modern airline reservation systems: An
15(3), 45-60.
overview. Airline Industry Journal, 30(5), 112-125.
[2] Lee, H., & Zhang, X. (2020). AI in airline reservations: [9] International Air Transport Association (IATA).
Personalizing the passenger experience. Journal of Air (2023). "Digital Transformation in Aviation."
Transport Management, 47(4), 303-312. [10] Brown, L. (2021). "AI Applications in Customer
[3] Chavez, R., & Turner, D. (2023). Voice-activated Service." Global Travel Insights, 8(1), 12-18.
systems in airline reservations: The future of customer
IJTSRD | Special Issue on Emerging Trends and Innovations in Web-Based Applications and Technologies Page 599