Page 614 - Emerging Trends and Innovations in Web-Based Applications and Technologies

International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
IV. Block Diagram

Module Purpose Key Features
Manages flight bookings and Flight search, booking, modification, and
Passenger Reservation Module
cancellations cancellation.
Manages flight schedules and Seat management, flight updates, pricing,
Flight Management Module
availability fleet management.

Online check-in, seat selection, baggage
Check-in and Boarding Pass Manages the check-in process
allowance, boarding pass generation.
Secure payment gateway integration,
Payment and Transaction Handles payments and refunds
invoicing, refunds, currency conversion.
Manages customer profiles and Loyalty programs, personalized
CRM Module
interactions promotions, support tickets.
Baggage allowance, tracking, special
Baggage Handling Module Manages baggage check-in and tracking
baggage handling, loss compensation.
Seat Management and Manages seat assignments and Real-time seat availability, seat upgrade
Allocation preferences options, group bookings.
Issues and manages itineraries and E-ticketing, ticket modifications, multi-leg
Itinerary and Ticketing Module
tickets itineraries.
Flight status, reminders, emergency
Notifications and Alerts Sends timely alerts to passengers
alerts, notifications via various channels.
Provides insights into system Booking trends, sales reporting, customer
Reporting and Analytics
performance satisfaction, marketing performance.
Ensures system security and data Data encryption, identity management,
Security and Compliance
privacy compliance with laws like GDPR.
V. Literature Review:
The Rapid digital transformation of the airline industry has created a need for booking systems that offer both Efficiency and
Enhanced User Experience (UX). Airlines, in particular, need to prioritize these aspects in their booking systems to stay
competitive. The following literature review examines the essential elements of efficient booking systems and the role of user
experience in shaping passenger satisfaction. Several studies and reports have addressed the importance of these factors, and
their findings provide valuable insights into the development of the FlySmart Booking System.
1. The Importance of Efficiency in Booking Systems:
Efficiency in booking systems refers to how quickly and accurately users can find, select, and purchase flights with minimal
time and effort. Several studies emphasize the impact of efficiency on customer satisfaction, especially in the travel and airline
industries.
 Müller et al. (2017) highlight that quick and efficient booking processes reduce user frustration and abandoned
transactions. They found that users expect airline websites to be fast, responsive, and straightforward. Long load times and
complex steps often lead to decreased satisfaction and higher cart abandonment rates.
 Kujala et al. (2019) conducted a study on the role of time efficiency in online booking systems. Their research showed
that users were more likely to complete bookings if the system responded instantly with flight details, price quotes, and
seat availability. Efficiency in processing requests was directly linked to improved conversion rates, meaning airlines can
gain a competitive edge by improving the speed and simplicity of their booking platforms.

IJTSRD | Special Issue on Emerging Trends and Innovations in Web-Based Applications and Technologies Page 604