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International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
design objectives and to highlight areas for further strong adoption rate among women and parents.
improvement. However, growth was slightly slower in non-urban areas
due to the limited availability of female drivers.
Key Findings:
1. Safety Improvements: Geographical Expansion: The app was successfully
Incident Reporting Rate: The app demonstrated a 30% expanded to two additional cities within the first six
reduction in safety-related incidents (such as months of deployment, demonstrating its scalability and
harassment or uncomfortable interactions) compared to ability to meet demand in new locations.
traditional ride-hailing services. This was largely due to
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the women-only driver policy and robust verification
processes. Women-Only Cab Service
(Comfort, Trust for Women)
Emergency Response Time: The average emergency
response time was found to be under 3 minutes, with the -------------------------------------
app notifying both local authorities and designated
contacts in real-time. This significantly improved safety
perceptions among users.
Verified Driver Success Rate: 98% of female drivers ----------------------------------------
passed the background checks and identity verification
process. This high verification rate reinforced trust in Enhanced Safety Features
the service. (Real-Time Tracking, Emergency
Features, Verification)
Panic Button Usage: Approximately 2% of all rides
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involved panic button usage, indicating that the app’s
emergency features were actively used by users to
ensure their safety.
2. Operational Efficiency:
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Ride Matching Accuracy: The ride-matching algorithm
showed a 95% success rate in matching passengers with Parent Control Dashboard
available drivers within 5 minutes. The system’s (Tracking,) |
accuracy improved during off-peak hours but required
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further optimization during rush hours.
Real-Time Tracking Accuracy: The GPS tracking
feature provided real-time location updates with an
accuracy rate of 99.5%, ensuring the app was able to
track both passengers and drivers effectively throughout --------------------------------------
the ride. Driver Ratings & Feedback
(Ensures Trustworthy Drivers)
System Latency: The system’s average latency was
recorded at 1.2 seconds for ride requests and booking --------------------------------------
confirmations, demonstrating a quick response time and
minimal delay in operations.
App Uptime: The app maintained an uptime rate of
99.8%, ensuring consistent service availability with -----------------------------------------------
minimal disruptions.
RESULTS: Peace of Mind for Parents
3. User Experience and Satisfaction: (Safe, Secure, Trustworthy Rides)
User Satisfaction Rating: Users rated the app with an
average score of 4.7 out of 5 for safety, ease of use, and ------------------------------------------------
driver professionalism. Positive feedback highlighted the Fig.4 Graphical representation of Result analysis
app’s user-friendly interface and the added peace of
Analysis of User Feedback:
mind from knowing that only verified female drivers
Positive Feedback: Users particularly appreciated the
were available.
added safety measures and the ability to share ride
Net Promoter Score (NPS): The app received an NPS information with trusted contacts in real time. Many
score of 78, suggesting high levels of customer parents found the child seat option and driver
satisfaction and a strong likelihood of users communication tools particularly useful, leading to
recommending the app to others. greater peace of mind.
Feedback Response Time: The average time taken to Suggestions for Improvement: Users suggested
resolve user complaints and feedback was 24 hours, improvements in the app’s flexibility regarding
with most issues related to ride preferences (e.g., child scheduling rides, especially during high-demand hours.
seat availability) and minor UI improvements. Some also requested more detailed profiles for drivers,
including past ride ratings and experience with children.
4. Scalability:
User Growth Rate: The app saw a 25% increase in VII. CONCLUSION
users during the first 3 months after launch, with a The development of a women-only cab app with enhanced
IJTSRD | Special Issue on Emerging Trends and Innovations in Web-Based Applications and Technologies Page 89
